PAYMENT METHODS
Major Credit and Debit cards accepted either by phone or via our secure payments system. Cheques issued on any UK clearing bank made in favour of Michael Evans & Co.
Please note: The secure payments system automatically debits your account at the point of order but we immediately refund your account should we, for whatever reason, be unable to process your order. Deposits and or balances paid in respect of fishing or courses are non refundable. We are unable to accept credit card payments for international holiday deposits or payments.
GIFTS
If you’d like us to send a gift to someone on your behalf, we’d be delighted to enclose a card with your message to the recipient and send the receipted invoice direct to you.
NEXT COLLECTION DESPATCH
Wherever possible, we aim to dispatch items in the first available carrier collection after receiving the order (usually, the same day).
UK MAINLAND POSTAGE AND CARRIAGE
Small items (lines, leaders, flies, etc.) are usually sent by 1st class post currently £4.60. Other faster options are available for telephone orders.
Larger or high-value items (waders, rods, etc.) have to be sent by courier. Price at checkout.
OVERSEAS ORDERS – Europe, USA & Canada including Northern Ireland and Eire.
All orders outside of mainland Britain are now by telephone only and you will be quoted the cost of insured carriage and packaging etc when you are asked for payment.
VAT
Please note that our prices include UK value added tax (VAT) at the current rate of 20%.
RETURNS POLICY
FISHING TACKLE RETURNS
We all know how irritating it is when you find you have ordered the wrong item! We therefore offer a full refund for the cost of any item returned to us in its new, re-sellable, condition within 30 days.
In the case of our mistake (yes it does happen occasionally!) and we have sent you the wrong item or a faulty item, we will also refund the cost of your postage to return it, or send you a prepaid envelope or collection form for you to use.
We are sorry but we do not offer refunds for products that you have tried but then decide that you don’t like, want or need. Should you wish to try a product you can do so by visiting us with a prior appointment.
FISHING, COURSES & TUITION
We offer a simple cooling off period of 14 days during which you can cancel a booking by telephone for a full refund. After this period or for last minute bookings within 30 days of the date of the Fishing, Course or Tuition booked, we off no refunds. You should always make sure that you have suitable insurance to cover you in case you are unable to take up your booking.
If for whatever reason we are unable to provide the service we have sold you, for example a Government lock-down or travel ban, we will, at your choice either re-schedule and roll your booking forward or cancel it and refund you in full.
GUARANTEES/WARRANTIES
Unconditional guarantees or warranties are never unconditional and they are by no means free. You pay for them either through a higher initial purchase price, or through inflated service costs when you make a claim (and sometimes both). Several less scrupulous manufacturers make more money out of warranty claims than they do out of selling you the product and some even charge when there is a genuine manufacturing fault. UK customers are protected by the Sale of Goods Act (and other statutes) which broadly requires that any manufacturing fault that reveals itself early on results in the goods being replaced or repaired and should not incur any cost to the purchaser at all.
We guarantee everything we sell for at least one year against faulty design, materials or workmanship and as a retailer, we pass on to you any manufacturer’s additional warranty given over and above your existing rights as a consumer. We do not guarantee against accidental damage or normal wear and tear.
If one of our own products is defective and fails within 12 months, provided you return it to us, we will replace or repair it at no extra cost to you. If, however, it breaks more than 12 months after you purchased it, you must accept that it is most likely to be normal wear and tear or accidental damage for which you have either to accept responsibility or separately insure. But we do try to keep the repair or replacement cost to a minimum in order to retain your trust in us.
DISCLAIMER
While every effort has been made to ensure that the details on this site are accurate, specifications, prices and availability of items may be in error or change due to circumstances outside our control.
